Read 🔖 4 min As we approach the 20th year of the new millennium, this blog post (rant) feels like a call to arms for the Hospitality industry as a whole. Technology in Hotel is important, but I would suggest that the 99% of …
Read 🔖 < 1 min No not the spanner warning on your car. But the art of service, the facilitation of going the extra mile for your customer. The ability to make your customer happy. Service has a completely different meaning to customer service, the …
Read 🔖 < 1 min Rum is in fashion. Don’t think the rise and ginaissance of Gin is going to fall off anytime soon, you still need Gin on your back bar… but rum sales reached £1 billion for the first time ever in 2018, …
Read 🔖 < 1 min Truth is people love eating and drinking, so offering samples or allowing customers to use more than one of their senses, will more than likely lead to more sales. Sensory purchasing is ever increasing with the rise of craft sellers, …
Read 🔖 < 1 min Given a legitimacy boost when home brewing was legalised in 1978, home brewers started to create amber ales, porters, pale ales, and later, almost infamously IPAs, in an attempt to move away from laddish larger culture promoted by mass-market breweries with lager …
Read 🔖 < 1 min So brand loyalty and marketing loyalty is something we have spoken about on here… therefore why not add customer loyalty into the mix too. Adding a small, but ingenious, little business card sized loyalty card to your barista station, coffee …
Read 🔖 < 1 min Broken Record alert… Coffee is the new Beer. Over 400 billion cups of coffee are consumed every year. On average, Britons consume only 1.7 kg of coffee per year – one of the lowest amounts in Europe, but this figure …
Read 🔖 < 1 min So I already touched on my top tips for writing a Menu here, but I wanted to just hammer a point home about the Menu, the size and whats important to stay competitive. Having a HUGE menu in a folder …
Read 🔖 2 min How often do you go into a restaurant and comment on either, the size of the menu, missing out on the specials board or just too much choice. A menu is your shop window, and all too often can be …
Read 🔖 < 1 min Coffee the world over is not a drink, or a business, it’s a culture. Italians have set rules for what style of coffee’s you drink at certain times of the day, the Swedes takes fika very seriously and the Cubans …
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