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Tag: customer

Think Tank
Blog Post

Think Tank

Wrestling with Hotelsby Wrestling with HotelsFebruary 20, 2013September 8, 20200

Read 🔖 < 1 min When you are planning your marketing or your customer engagement don’t discount your staff as a viable – Think Tank. Use them as a soundboard to create relevant, viable and cost effective ideas for marketing, after all they may use …

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Post Event
Blog Post

Post Event

Wrestling with Hotelsby Wrestling with HotelsFebruary 19, 2013September 8, 20200

Read 🔖 < 1 min To all of those working in operations post event is just as important as the event itself. Getting feedback on the day or afterwards is also gratifying, but my gripe is today that plan your post event the same way …

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All for One & One for All
Blog Post

All for One & One for All

Wrestling with Hotelsby Wrestling with HotelsFebruary 11, 2013September 5, 20200

Read 🔖 < 1 min Having spent the morning researching it amazes me that in this modern day and age that some hospitality businesses still segregate or separate there customers to the point where the customer is aware. If you make an offer available you …

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Blog Post

Phone

Wrestling with Hotelsby Wrestling with HotelsFebruary 6, 2013September 29, 20200

Read 🔖 < 1 min   Don’t automatically assume your phone is working, it is always wise to periodically check your phones and phone system to ensure that customers are able to get through to you. I remember walking into a business and after 8 …

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Budget
Blog Post

Budget

Wrestling with Hotelsby Wrestling with HotelsJanuary 21, 2013September 23, 20200

Read 🔖 < 1 min Whether your booking an event or the event venue, setting a budget is more important that ever and meeting customer and client demands is important in line with every budget. The days of saying no or out pricing yourself are …

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Client Database
Blog Post

Client Database

Wrestling with Hotelsby Wrestling with HotelsJanuary 4, 2013August 30, 20200

Read 🔖 < 1 min Its the start of 2013 and the way we purchased in 2012 has seen in culture change. Spend a day this month when its quite looking at all your old data, all over you old and current folders and create …

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