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The NFL has 3 teams in one organisation; Offense, Defence and Special Teams.

I bring this to your attention because its true of hospitality & hotels… Specialism is still important – worst example of this is Breakfast in any hotel; You need a host, you need a runner or tea/coffee & toast person and you need a buffet or cleaner – not saying these are specialisms but… the importance of people knowing who is in these roles is huge for both the team, and the customer.

Multi skill your workforce by all means, but remember you still need Specialists and Special Teams.

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