Phone

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Don’t automatically assume your phone is working, it is always wise to periodically check your phones and phone system to ensure that customers are able to get through to you.

I remember walking into a business and after 8 hours of being told the phones don’t ring we have no idea why when we are such a beautiful business… I discovered that the reason was that the second one line is active nobody can ring in and that if two separate and random people call in at the same time then the phone won’t ring and neither are successful in getting through.

Lessons to be learnt.

 

NB: This was a real life lesson !

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